FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
Delivery times vary depending on the product and destination, but most orders arrive within 7 to 20 business days. Once your order ships, you’ll receive tracking information so you can follow its progress.
Where do you ship from?
Our products are shipped from different fulfillment locations depending on the item. This allows us to offer a wider range of products and keep prices competitive.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled within 12 hours of purchase. After this time, orders may already be in processing and cannot be modified.
What should I do if my order arrives damaged or incorrect?
f your item arrives damaged or incorrect, please contact us at coolfinds@gmail.com within 48 hours of delivery with your order number and photos, and we’ll make it right.
Do you accept returns?
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original condition. Please contact us before returning any item so we can assist you.
How do personalized products work?
For personalized items, simply upload your photo or enter the required details on the product page before checkout. Please double-check all information, as personalized orders are made specifically for you.
How can I contact you?
You can reach us anytime at coolfinds@gmail.com and we’ll get back to you as soon as possible.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Cool Finds"
Sofia R. Alberta, Canada.